Knowledge base · Google Business Profile

Your business profile.
Your call.

Where do you click? What should you write? When is reporting worthwhile? Clear advice for business owners who want to get their Google profile sorted.

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What do you need to do?

Manage your profile

Sign in to your Google Business Profile

Find your Google Business Profile in Search or Maps, choose the right Google Account and troubleshoot missing management options.

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Reply to reviews

Reply to Google reviews: steps and examples

Learn how to reply to Google reviews, write a useful response and troubleshoot missing reply options. Includes practical examples.

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Manage your profile

How to remove a Google review: report, appeal or delete

Need to remove a Google review? Follow the reporting and appeal steps, prepare useful evidence or delete your own review. With a practical decision guide.

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Manage your profile

Manage multiple Google Business Profiles

A practical workflow for Google Business Profiles across restaurants, hotels and branches: access, responsibilities and review follow-up.

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Reply to reviews

Reply to negative Google reviews: practical examples

Write a useful response to a negative Google review, with examples for waiting times, service, price complaints and unrecognised visits.

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Reply to reviews

Reply to a positive Google review

Personal responses to positive Google reviews, ratings without text and mixed feedback. Practical examples without turning thanks into advertising.

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From signing in to writing a useful reply.

Choose the task you need to complete. Each guide has clear steps, practical examples and the relevant Google settings, so you can get on with managing your profile.

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Turn useful advice into reviews that get attention.

Find your business and see a draft reply to a public Google review. Then connect your Business Profile in Preview to work with your own review workspace.

See your draft reply

Public demo without an account. Preview includes 5 free draft-reply actions per location.